Please retry a little bit later. Forget the device from your iOS. Then put the Ingenico terminal back on base. Verifone VX 820. User-friendly and intuitive interface. Visit http://transactionexpert.com If your credit card terminal is displaying "communication error". Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. Secure payment from the Telium TETRA OS Backed by 30 years of experience and its user-friendly interface, the Telium … 2. Press (Home Key) to power up the terminal 2. To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’ socket on the Magic box. Convenient NFC payment. It will provide you the necessary information about use, installation, maintenance, safety and security recommendations of your terminal. When the second digit is: For a list of all possible statuses, please visit Ingenico ePayments. If the PIN login pops up and doesn't stop, shut down your device and reboot it by holding the power button for 20 seconds. 2: mean the status is "uncertain". EBT DEFINITIONS With its optional camera or barcode scanner and GPS tracking, Move/5000 enables alternative payment schemes and unlimited possibilities for innovative … Designed for Mobility Designed for indoor and outdoor use, the pocket-sized Move/3500 offers extended battery life. You must contact the acquirer's help desk to find out the actual result of this transaction. Communication icon This icon indicates whether the terminal is connected to the netw ork. Secure payment from the Telium TETRA OS. Verifone P200. 3: this means the payment processing (capture or cancellation) was refused by the acquirer while the payment had been authorized beforehand. Need help fast? Unplug the power for your device and wait for 10 seconds. Our tried-and-tested U.S.-based Level 1 agents provide basic troubleshooting with fast escalation to Level 2 experts who have firsthand knowledge of your equipment. $275.00 . Facebook; Twitter; LinkedIn; TETRA Move Series. Set up your Desk 3500 card machine in a convenient … Check the time and date - are they correct? The terminal also accepts NFC payments and … status 91: payment waiting/pending). Plug the Power Cord into the Base Unit. If you can't reboot, just unplug the device from the power supply.3. User-friendly and intuitive interface Featuring intuitive card readers and an easy-to-use applications menu, the Desk/3500 provides an enhanced payment experience. You should confirm these transactions to complete the payment, or delete the authorization if you wish to cancel the order. Convenient NFC payment. The information in this article is for merchants using Helcim's Legacy System. Maximized network availability In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. Built-in data capture capabilities. Verifone P400. Also for: Move/5000. Check to see if the Bluetooth is enabled in iOS. The Desk/3500 enables NFC couponing and wallet use cases in addition to EMV Chip & PIN, swipe and contactless payments. User manual instruction guide for Ingenico devices.. Ingenico User Manuals Ingenico Inc. UserManual.wiki > Ingenico. To view how-to instructions on your card reader’s screen, simply press the gray Admin key . If the terminal connects to the Internet with a phone line or Ethernet cable, make sure other devices on your network can connect to the Internet over the same connection type you are using with the terminal. Paystone is the trademark property of Zomaron Inc., all rights reserved. ID Tech VP 3300. If you see 'Welcome', touch the F button four times to start the pairing. Setting up firewalls correctly is important in ensuring that transactions are processed successfully. $53.00 + shipping. Setting up firewalls correctly is important in ensuring that transactions are processed successfully. V-code may be prompted on a manually entered transaction. To begin: • Press the Pound [#] key • Select Reports to view the Reports Menu • Use the arrow key and press the green [ENTER] button to … Introduction. Verifone P400. It could be only a temporary technical problem. For the iWL 220, power cycle the terminal and then re-pair the terminal to the base. currency not allowed on your account). Verifone VX 820. Talk about cost-effective! 5. The Self-Help icon will display. Seller 100% positive. Ingenico Group follows a proactive eco-design policy. Ingenico DESK/3500 User Manual (39 pages) Desk Series. Remove the Sim Card from of the device and wipe the metal chip on the Sim. Moneris® Desk/5000 Reference Guide 9 Securing your terminal A high security user ID and passcode are required to protect the terminal. 1x Ingenico DESK 3500 countertop card machine; 1x Magic box cable (connected to terminal) 1x Power cord; 1x Ethernet cable; You will also need the following information: Merchant ID Number This is the “MID NUMBER” that you can find on any Retail Merchant Services correspondence or email communication. Ingenico Move/3500/5000 Stand is designed to give an … Ingenico iSelf Series / TRIO. Here's what happens once you submit the form.Watch video, "Sekure Merchants is simply a phenomenal company to work with. Model # iCT250, iWL220, iWL255. Scroll using the F2 and F3 keys to find your device's name in the list of detected devices, then select your device. Leave for a further 2 minutes and see if the Ingenico terminal display GPRS, Network Bars and a Network. Any POS using ID Tech. The Ingenico Desk/3500 is ideal for businesses that want a secure way to accept credit cards at an affordable price. Language This icon will open the Language Menu. The trusty ol' 'turn it off and back on again'. In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. Verifone VX 805. You can request to have the … ID Tech Augusta. DESK 3500 COMPACT Dimension (L × W × H) 187 × 82 × 68 mm Weight 340 g Communication LAN Power External power supply Display Color display 320 × 240 Display size 2.8" Thermal printer Yes Security PCI PTS 4.x Cash register interface MPD / TIM Card reader EMV Chip Magnetic strips Convenient NFC payment . The Desk/3500 is a stand-alone card terminal enabling NFC payments and wallet use in addition to EMV Chip & PIN, swipe and contactless payments. Hardware setup . The Move/3500 enables NFC couponing and wallet use cases, in addition to EMV Chip & PIN, swipe and contactless. Ingenico Desk/3500. This screen will have six icons or four icons if you have the clock function enabled. Verifone P200. 4: mean the transaction is declined. The Desk/3500 easily handles magstripe payments along with EMV Chip and Pin transactions. menu, the Desk/3500 provides an enhanced payment experience. Check out this video that will guide you through step by step instructions to reboot your terminal. This will usually evolve to a final status. ", Read our Privacy Policy | * All calls are recorded and monitored for training purposes. User manual instruction guides for Ingenico devices. | © 2021 Sekure Merchant Solutions, Accept payments by magstripe and EMV chip card, Complete NFC contactless and RFID transactions, Take payments anywhere in your business, at any time, See real time transactional data and reports, Send invoices and set up recurring payments, Update and customize settings quickly and easily, Track and unify online and offline customer experiences. We have 1 Ingenico DESK/3500 manual available for free PDF download: User Manual . INGENICO DESK 3500 CREDIT CARD READER DES35BA; FREE Receipt Paper; Last Chance. Maximized network availability In addition to Ethernet and modem, the Desk/3500 … 6. Secure payment from the Telium TETRA OS Deploying the termtable tilt and swivel stand makes for a more efficient retail experience and . Model # … communication. Ingenico Desk/5000 and Move/5000 Keep this reference guide handy for quick tips on popular features and answers to common questions. • Call Help Desk sTore anD forwarD ProCessing The Store and Forward Mode (Store/ Fwd) feature is a way to input credit sales into the terminal when there is no communication method available. Database contains 1 Ingenico DESK/3500 Manuals (available for free online viewing or downloading in PDF): Operation & user’s manual . 1_Introduction. No worries. If you still have one, here are the most common fixes to get it working again: If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Desk/3500 Quick Start Guide for UT4 Software (GEMS) PDF 1.06 MB; Brochures; Smart Terminals; 16-Feb-2021; Share: Share. Please turn the Ingenico terminal off and leave for 30 seconds (please ensure the screen is blank). 2: this means an error occurred during the communication with the acquirer. Enter your Admin password and press Enter • To make an alpha character, press the numbered key associated with that alpha character until the desired alpha character appears Rebooting your terminal reinitiates all the settings and solves most problems. ... Move/3500. Locate the punctuation button below the 9 key and locate the clear button. Check to see if the device appears in 'My Devices'. … Download the Move/3500 user guide. Processing rates are excellent and hardware support has been fluid and turnkey. Set up your Desk 3500 card machine in a convenient location close to a power source and an Ethernet socket or telephone socket. Your PIN needs to be entered in a pop-up window on the iPad / device. Desk Series. Ingenico iUC 285. Usually, with this status, you may expect the money on your account. Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. Terminal not turning on or screen not lighting up; Terminal won’t connect to process a payment; Alert irruption message on terminal; Terminal not printing ; Still can't fix it? Ingenico iPP 350. Help Desk Services. Move/5000 User Guide for UT4.17.xx Software (GEMS) PDF 12.15 MB User Guide Move/5000 (GEMS) PDF 8.43 MB Quick Start Guide Move/3500 (GEMS) PDF 1.18 MB User Guide Move/3500 … Convenient NFC payment The Desk/3500 … Check that the terminal’s communication priorities are set properly. 4. Pioneer Dash T2/T3. Ideal for tradesmen, landscapers, delivery … 1x Ingenico MOVE 3500 terminal; 1x charging base unit; 1x power cord; 1x supervisor card ; You will also need the following information: Merchant ID Number This is the “MID NUMBER” that you can find on any Retail Merchant Services correspondence or email communication. Ingenico Move/3500/5000 Stand is designed to give an ergonomic and flexible mounting platform for your payment terminal and prevent damage due to the traditional “back and forth” counter top placements with each transaction. Convenient NFC payment The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Ensure that all of the cables are connected and the battery pack is connected.3. If you can't connect, try to reboot the iCMP by holding the # and < yellow buttons. If you see the FAILURE ON ALL COMS error message, try any of the following: Please note: If you continue to experience this issue, contact Zomaron support. Unplug power, leave power off for 10 seconds and then plug the power back in. In this section, we provide you all you need to know about how to configure your firewalls while minimising communication errors between your network infrastructure and our payment platform. ID Tech MiniSmart II. The Move/5000 comes with a wide variety of wireless communication options, including Wi-Fi, Bluetooth, and 4G, guaranteeing payment availability and optimizing communication costs. Modern Ingenico devices will have the model name printed on the face of the device just below the screen. Their variety of features provide excellent consumer engagement … NOTE: Sales are not authorized until communication is available so there is My business partners and I have been with WF, BofA, and other "top tier" merchant services providers but Sekure was our solution. User Manuals, Guides and Specifications for your Ingenico DESK/3500 Payment Terminal. Troubleshooting. Ensure the paper roll is correctly installed and the cover of the roll compartment is closed. Press anywhere on the screen and swipe finger from right to left. Ingenico DESK/3500 Manuals & User Guides. Ingenico iPP 350. • Call Help Desk sTore anD forwarD ProCessing The Store and Forward Mode (Store/ Fwd) feature is a way to input credit sales into the terminal when there is no communication method available. Network service outage If the network is down, your terminal might be too. If you see the Alert interruption message on the terminal, contact support. User manual instruction guide for Ingenico devices.. Ingenico User Manuals Ingenico Inc. UserManual.wiki > Ingenico. Terminal not able to print1. Network availability and communication costs are fully optimized. You must contact the acquirer's help desk to find out the actual result of this transaction. $75.99 + shipping. Network availability and communication costs are fully optimized. Press the Green/Enter Key to Select Admin Mode 3. Sales are then authorized and settled when a communication method is available. 5: The acquirer authorized the payment. Forget how to do something? Check that the terminal’s communication priorities are set properly. 5: mean a validation/configuration error (e.g. 3: mean the transaction is declined by the acquirer or blocked by the. For more information, refer to. Press # and Yellow together to restart. Ensure the phone line or internet connection is working. Shut off the device by selecting the # and yellow key at the same time to restart the terminal. Resolve issues related to your Ingenico Smart Terminals in no time. Select # and the yellow button at the same time to reboot the terminal.2. Touch Dynamic Quest. Terminal playing up? Press #, 3, 2 Bluetooth 4, 1 New base. Introduction. Contactless … The terminal also accepts NFC payments and digital wallet purchases like Apple Pay or Samsung Pay. To set up your new Ingenico device you will need to identify three things before you begin. It can be due to a technical error or to the expiration of the authorization. Ingenico Desk 3500 | Ethernet | EMV & NFC. The Ingenico Desk/3500 is ideal for businesses that want a secure way to accept credit cards at an affordable price. Ingenico iSelf Series / DUO. Put the Ingenico on the base. and Elavon. $25.00 + shipping. Terminal won’t process a payment - trouble connecting1. *Ingenico Desk 3500 Credit Card Machine Terminal w/ the lowest 0.15% processing. If you need your terminal to do more than ring up purchases and spit out receipts, a smart payment terminal is what you’re looking for. No worries. The Desk/3000 series boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Admin This icon will open the Admin Menu. We have the lowest processing rates so you can feel confident you are getting the best rates on the market. General Error Code GlossaryThe following excerpt is from Ingenico ePayments : For a list of all possible error codes and messages, please log on to your Ingenico ePayments account and check the 'List of the payment statuses and error codes' in the 'Selected user guides' section of the Support menu.". 2_Unpacking. Our agents can assist you in English or Spanish. Any reference to Paystone in any term is inclusive of all its subsidiaries and affiliates as applicable, including Zomaron Inc., DataCandy Inc., and Givepoint Inc. Paystone is a Registered MSP/ISO of the Canadian branch of U.S. Bank N.A. Table of Contents. If not, take the battery out for over 20 seconds and test again. Network availability and communication costs are fully optimized. Then press cancel to go back to the main screen. Step-by-step guide to setting up the Ingenico MOVE 3500 card machine & performing basic functions: Sale, refund, contactless sale & end of day report. Excellent and proactive customer service from Marybeth, and phenomenal onboarding with Josh. Sales are then authorized and settled when a communication method is available. Secure payment from the Telium TETRA OS Note: Terminals are currently only available to customers in the USA. 3. Plug the Power … For more information, refer to How to configure the communication priority order . These devices are connected to the internet via Ethernet and must be plugged into a router or switch. Ingenico Desk 3500 Credit Card Machine with Processing. The Desk/5000 supports all forms of electronic payments including EMV chip & PIN, chip & sign, magstripe, signature capture, and NFC/contactless. User-friendly and intuitive interface Featuring a large 3.2-inch display, the Move/3500 provides a seamless payment experience. User-friendly and intuitive interface Place the terminal within the Base Unit. Backed by 30 years of experience and its user-friendly interface, the Telium … If you signed up for Helcim on or after June 1, 2020, please click here.. Once your credit card machine is powered on, the first step is to do a "Key Exchange". With their limited footprint and high reliability, our desktop terminals can easily be integrated on a counter and meet the needs of even the most demanding situations. User Manuals, Guides and Specifications for your Ingenico DESK/3500 Payment Terminal. Press and hold the. Unplug the power for your device and wait for 10 seconds. To begin: • Press the Pound [#] key • Select Reports to view the Reports Menu • Use the arrow key and press the green [ENTER] button to select the report you wish to view or print. Brand: Ingenico | Category: Payment Terminal | Size: 1.56 MB Table of Contents. Record Not Found: Invoice number is not found in terminal batch. Contact us if you are interested in upgrading to a new Free Smart Terminal! Ingenico Desk 3500 IP Download Ingenico Desk 3500 IPDownload Procedure 1. The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Touch Dynamic Quest. 1. 1. Network availability and communication costs are fully optimized. This device is a STAND-ALONE terminal which means it does not integrate directly with the software. Replace the Sim and turn the terminal back on. User Manual Release Date; DX8CL4GWBT User manual Users Manual: 2020-12-11: DX8CL4GWBT User manual Users Manual: 2020-12-11: SELF4000 Manual_20200618-054019_User manual - XKB-SELF4000 … Get paid before leaving the job site by converting a smart phone into your own personal payment machine. DESK/5000 payment terminal pdf manual download. The Desk/3000 series boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Manuals and User Guides for Ingenico DESK/3500. The Desk/3500 easily handles magstripe payments along with EMV Chip and Pin transactions. Unplug and replug all cables from and to the terminal or terminal base. Ingenico ict250Ingenico ict220Ingenico iwl250Ingenico iwl220Ingenico ipp320Ingenico ipp350. We have 1 Ingenico DESK/3500 manual available for free PDF download: User Manual . In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. VIEW ALL DEVICES. Download the Desk Series user guide. The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Network availability and communication costs are fully optimized. • Credit Card Terminal • External Pin pad (Optional) • Power Supply – 2 pieces • IP Cabling - Phone Line | Ethernet Cable • Training Guide • Two Rolls of Paper • Manufacturer User Guide Ingenico ICT 220 | ICT 250 Training Guide GLOSSARY 24-HOUR TECHNICAL SUPPORT 1.800.865.1164 | SignaPay.com F1: Scroll Down F3: Up Arrow F2: Down Arrow Red Key: Go … (e.g. ID Tech MiniSmart II. These documents will detail how to install and use the Move series of terminals, including safety instructions, advice on transaction processing, printing of reports and general maintenance of the terminal. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. View and Download Ingenico DESK/5000 user manual online. Convenient NFC payment The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. View and Download Ingenico Move/3500 manual online. Ingenico DESK/3500. Ingenico iPP 320. V-Code: Verification Code. Select 'iOS' if you're given the choice of iOS or Standard. New features include: In this section, we provide you all you need to know about how to configure your firewalls while minimising communication errors between your network infrastructure and our payment platform. Save up to 100% on your processing costs, avoid downtime and keep your business safe. 9: The payment was captured. Secure payment from the Telium TETRA OS Also for: Desk/3200, Desk/3500, Desk series. Terminal screen not lighting up - won't turn on1. If you tried the steps above and the pairing continues to fail and displays the error message. Remove the base: select #, 3, 2 Comm, 4 Bluetooth, 4 Delete bases. ". Network availability and communication costs are fully optimized. In case of a validation error, usually an additional error code (*) (NCERROR) identifies the error. 0: The transaction was not completed, because it was interrupted or because of a validation error. 1: this means the payment processing is on hold. Replace the Sim and turn the terminal back on. Try to reconnect after rebooting.2. Some of the most common issues and how to sort them are listed below. The hardware type, the software version, and the communication method that will be in use for the device. Make sure to remove the device from the base. Ingenico’s desktop range was designed to allow merchants to accept all payment methods and enhance the consumers’ point of sales experience. ID Tech VP 3300. To set up your new Ingenico device you will need to identify three things before you begin. Pioneer Dash T2/T3. Desk. Ingenico DESK/3500 Manuals & User Guides. These are stand-alone, counter-top terminals that do not integrate directly with the software. Their variety of features provide excellent consumer engagement capabilities. Thank you for choosing an Ingenico payment terminal. Use this user ID/passcode to perform protected transactions and to set up other users/clerks on the terminal. Ideal for professional services, traditional store fronts, or anywhere your customers pay in-person, the Ingenico DESK/3500 is a proven winner at the counter. It is the perfect … Ingenico iUC 285. Connecting . If you are using a phone line with the terminal and you need to contact Zomaron support, make sure you use a different phone line to contact Zomaron support. Network availability and communication costs are fully optimized. turning ingenico on and off | View transcript Your terminal needs a restart . A3-4 digit non embossed number found on card signature panel or near embossed account number on front. Select 'Begin' if you see it on the screen. Settlement Unsuccessful: Settlement failed, call help desk. It will be one of two colours: • Green (connected) or • White (disconnected) 2. Some of the most common issues and how to sort them are listed below. 1: The transaction was canceled by the customer / buyer. In addition … Refer to your terminal user guide for more troubleshooting advice or … Move/3500 payment terminal pdf manual download. In addition to Ethernet and modem, the Desk/3000 series offers Wi-Fi. Hold them at the same time for 5 seconds until the device shuts off.2. Power up the device by holding the enter button. Verifone VX 805. The FAILURE ON ALL COMS error message is a generic error message. Any POS using ID Tech. How to: These instructions will guide you through the proper steps to properly initialize your Moneris Ingenico terminal. Ingenico Desk/3500. Seller 100% positive . Featuring powerful multimedia capabilities and a large 3.5-inch touchscreen, the Desk/5000 provides best-in-class user experiences thanks to a rich interface. Modern Ingenico devices will have the model name printed on the face of the device just below the screen. Test the transaction again. With their limited footprint and high reliability, our desktop terminals can easily be integrated on a counter and meet the needs of even the most demanding situations. There are a few common resolutions to this issue. The hardware type, the software version, and the communication method that will be in use for the device. Find out why we have the best customer support ratings in the industry. Its TELIUM Tetra OS uses the latest cryptographic schemes with future-proof key length. Leave for a further 2 minutes and see if the Ingenico terminal display GPRS, Network Bars and a Network. Statuses with two digits represent either ‘intermediary' situations or abnormal events. Payments can be recorded in the iClassPro … The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. 3. NOTE: Sales are not authorized until communication is available so there is How to resolve the FAILURE ON ALL COMS error message, How to configure the communication priority order, Power cycle the terminal. Ingenico terminal troubleshooting Terminal playing up? Maximized network availability . Database contains 1 Ingenico DESK/3500 Manuals (available for free online viewing or downloading in PDF): Operation & user’s manual . Payments are processed by simply entering the amount on the terminal and then insert/swipe/tap the card making this a quick and easy solution for face-to-face transactions. Still no luck? Convenient NFC payment. In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. Ensure the terminal communications properties are set correctly. The Ingenico iCT220 and iCT250 CardPointe Terminals have been sunset, and are now succeeded by the following 2 models: Ingenico Desk 3500; Ingenico Desk 5000; The Ingenico Desk series feature improvements over previous models, with the same familiar key shortcuts for payment processing as previous CardPointe Terminals. Fill out the form to get a call back from our Payment Professionals. Failure On All Coms 1. Note: If you already have a Desk/5000 terminal, the user ID/passcode setup prompt will not appear. The following excerpt is from Ingenico ePayments: "Statuses with one digit are the most common statuses. Ingenico iPP 320. Many Ingenico terminals are reaching the end of their lives. If you see this error, your processing terminal just needs to be power-cycled (turned on and off). Tutorials Terminals iCT250 — Connecting to Ethernet (recommended option) Step 1 connect ethernet cable to Magic Box Connect one end of the included
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